If You’re Not Happy - Neither Are We!

Extra Time for Your Peace of Mind

Under The Consumer Rights Act (CRA) 2015 you can return anything you buy within 30 days of delivery for whatever reason.
However, we have always tried to keep the whole process as fair and reasonable as possible and have always offered our customers a longer return period than is usual; offering 14 days when the standard was 7 days.

So, for complete peace of mind, MowDirect now offers customers an extended 45-day ‘cooling-off’ period, beyond the industry standard and designed to make things hassle free for you.

This means you have longer to make up your mind if you are unsure about your purchase and you don't have to feel rushed.

N.B. If you are buying an item as a Christmas Gift, remember you can return it in the New Year if you need to.

Either email [email protected] or write to MowDirect at...

Brick Kiln Lane,
NR15 2LH

Fair Charges For a Fair Deal

We do have to charge for return delivery, unless the item was delivered in error or is defective. So we do ask that you pay for the cost of sending it back.

That being said, we do try to keep the charges as low and as fair as possible. This is not about making profit out of your return!

Naturally, if the product is defective or delivered in error we will cover the cost.

If the product has been used and returned during the 45-day period, the amount of the refund will depend on the item’s condition and on any damage from use, cosmetic or otherwise.

We ask that returned items come back in original packaging. If they are not, and other packaging and collection services are needed, you must pay the extra costs.

We send out refunds as soon as possible but no later than 14 days of us agreeing to your refund providing your goods are returned to us. You are responsible for looking after the product until we collect it. The same applies if you want to bring it back to us yourself.

If you need further advice or help, email us on [email protected]

We are here to help you.

Thanks to MowDirect's excellent customer service an undamaged replacement was delivered a week later.” Derek (lawn mower purchaser)

Free Delivery to the UK Mainland

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