First, the machine is fantastic, it does more than what it states. The lawn at our front is on a rise of more than 10% or 15% but this machine does the job.
At the delivery, I was one of those unlucky people who had a fault and, though minor, it prevented the machine from moving. Living on an island, there are no engineers, the nearest required £150 for a call out.
The fault, a connection of a microswitch. MowDirect, Mountfield and other suppliers, could not supply direct advice, though polite and very helpful. What was required was a drawing showing where these microswitches were. As it was I found them and connected the loose item.
As I said, fantastic.