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The Consumer Rights Act (CRA) 2015 gives you the right to return anything you buy within 30 days of delivery for whatever reason.
This means you have sufficient time to make up your mind about your purchase and you don't have to feel rushed.
N.B. If you are buying an item as a Christmas Gift, remember you can return it in the New Year if you need to.
Either email [email protected] or write to MowDirect at...2 Stockton End,
If a machine has been purchased and is no longer required, within 30 days, the machine can be returned for a refund. There are charges for the initial delivery and collection plus a 10% restocking fee.
We do have to charge for the return of the goods, unless the item was delivered in error or is defective.
Where a replacement product is required, our policy is to receive the return of the original product, inspect it to confirm the condition is as advised before a replacement is sent.
If the product has been used and returned during the 30-day period, the amount of the refund will depend on the item’s condition and on any damage from use, cosmetic or otherwise.
We ask that returned items come back in original packaging. If they are not, and other packaging and collection services are needed, you must pay the extra costs.
We send out refunds as soon as possible but no later than 14 days of us agreeing to your refund providing your goods are returned to us. You are responsible for looking after the product until we collect it. The same applies if you want to bring it back to us yourself.
If you need further advice or help, email us on [email protected]
We are here to help you.
“Thanks to MowDirect's excellent customer service an undamaged replacement was delivered a week later.” DEREK B.