Hayter Spirit 41 Petrol Autodrive Rear-Roller Lawnmower (Code: 619)
Product Review (submitted on 3 October 2014):
Ordered a Hayter mower, on-line, at 09.30 Thursday, having previously checked it was in stock and expected it to be delivered the following day. Having waited in all day it didn't arrive and when I telephoned to check on progress was told that it 'didn't come in until late Thursday and still hadn't been sent'.
Having pointed out that I checked the stock level prior to placing the order, the lady I spoke to was most apologetic and promised to organise a special Saturday delivery free of charge (normal cost £25). It arrived at 10.00 on the Saturday, as promised.
Have only used the mower a couple of times, but it more than met my expectations. Appears to be an excellent product at an excellent price.
Sympathised with the lady I spoke to who, in fairness did everything within her power to put matters right and, in the end, provided excellent customer service.