Terms and Conditions

MowDIRECT offers over 1000 top brand products making it by far the largest on-line resource for garden machinery in the UK and Europe. We have been Britain’s leading online supplier of lawnmowers and powered garden equipment since 1999 and the service we offer our customers is the best in the industry. Any item purchased on our website is fully backed by MowDIRECT and its agents. Free technical advice is available to all our customers and our Price Guarantee ensures you always get the best deal. If you have any requests for products not listed please e-mail them to requests@mowdirect.co.uk. We have access to tens-of-millions of pounds worth of stock at any one time and will provide our customers with the most direct and comprehensive access to garden machinery products within the U.K.

Making a purchase from MowDIRECT could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" (the icon on the left of your screen) and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard and American Express as well as debit cards including Solo, Delta and Maestro. We do not charge for any item until it is either ready to ship or has been reserved with a supplier on your behalf for delivery within a stated time period. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet. Payments by cheque should be made payable to 'MowDIRECT' and sent to our main address: MowDIRECT, Field Lane, Hempnall, Norwich, NR15 2PB. Back to top...

Delivery to any address on the UK mainland is free - whatever the size of your order. Details on shipping charges for elsewhere in the world are available from our Call Centre or by emailing shippingcosts@mowdirect.co.uk. Please note, orders for non-UK mainland addresses will not be processed unless you have first sought agreement from MowDIRECT to ship a particular product to your part of the world and have obtained from us the cost of shipping the item to you. The cost of shipping may be added to your order total during checkout in the box provided under the section headed 'Shipping And Handling'. Any quote provided for shipping to non-UK mainland addresses should be seen as provisional in the sense that we reserve the right to amend this price. In such circumstances we will always seek your explicit consent before any additional charges are made to those originally quoted. If you are moving abroad from the UK we can advise you on suitable products for the part of world you are relocating to and arrange for your machinery to be delivered safely and speedily to your shipping container. Back to top...

We begin processing orders within 12 working hours of receipt and a letter of acknowledgement will be sent to you by e-mail confirming product details followed by a full shipping schedule. For tractor mowers, we shall confirm a suitable delivery day before shipping the product. All products available from the store are shown with usual delivery times stated in working days. Although we strive to provide as accurate information on shipping as we can, the delivery period stated either on the site or advised by email or verbally should be seen as a guide only and can not be viewed as the essence of any contract entered into with MowDIRECT. We shall endeavour to notify you as soon as possible of any anticipated delay in the shipment of your product and your order may of course be cancelled at any time prior to dispatch should the wait prove unsatisfactory. For dispatched items our standard returns policy applies (see 'Returns Policy'). Any concerns regarding a delivery may be addressed to deliveries@mowdirect.co.uk or by telephoning 0845 4588 905. Back to top...

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait or, if you prefer, our Call Centre staff will be happy to advise you on suitable alternatives. Please telephone 0845 4588 905 or email sales@mowdirect.co.uk. Back to top...

For orders made from the UK or European Union, 17.5% VAT is included in the price. All other orders are VAT free and you should click the exempt button to reduce VAT to zero. If you live in the UK or the EU and reduce VAT to zero during check-out by error or otherwise this amount will be re-applied to your order. For delivery outside of the UK mainland please first phone our Call Centre on 0044 845 4588 905 or email shippingcosts@mowdirect.co.uk for details on shipping charges. Our VAT number is GB770644129. Back to top...

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using a SSL (Golden Padlock) Secure Server. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Back to top...

We guarantee your satisfaction. MowDIRECT only supplies the very best machinery from established manufacturers. All products are covered by a manufacturer's warranty, details of which are listed with each individual item on sale in the store. Should a problem occur with a product during the period of warranty, you are entitled to have the product examined by the manufacturer's agent. Any manufacturing fault will be rectified by the manufacturer's agent. Customers are advised that the manufacturer's agent will however be entitled to refuse to undertake work free of charge in the warranty period if the agent believes damage to the machine has been self-inflicted rather than being the consequence of an actual manufacturing fault. Customers are further advised that the manufacturer's warranty will not necessarily cover the cost of taking the product to and from the manufacturer's agent and except for larger items such as ride-on tractors this will normally be the responsibility of the customer. Details of your nearest warranty agent can be obtained directly from the manufacturer. We will provide our customers with a manufacturer's Warranty and Service Hotline number where required. (Please email customerservice@mowdirect.co.uk.) The terms and conditions under which we supply goods to you do not in any way affect your statutory rights as a consumer. Back to top...

If you need to reach us, please email customercare@mowdirect.co.uk for after sales support or inquiries@MowDIRECT.co.uk for information on products and/or our service. Alternatively, you can call on 0845 4588 905 (International +44 <phone without first zero>) or fax us on 0870 133 0697 or write to us at MowDIRECT, Brick Kiln Lane, Morningthorpe, Long Stratton, Norwich, NR15 2LH. Calls are charged at local rate.
We endeavour to respond to all complaints within 2 working days (please email customercare@mowdirect.co.uk). Any issue raised will be dealt with swiftly and fairly and will be treated confidentially. You will be informed of the likely time scale involved in resolving any dispute and kept informed by email of any progress. We also welcome any comments or criticisms that will assist us in enhancing and improving the service we offer (please email suggestions@mowdirect.co.uk). The managing partners of Mowdirect are Robert Fagg, Ann Fagg, John Fagg & Wayne Theisinger and they can be contacted at the above address in writing or by emailing partners@mowdirect.co.uk. Back to top...

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Safebuy Code of Practice. We collect information about you for 2 reasons: 1), to process your order and 2), to provide you with the best possible service. We will not email you in the future without your consent. We will give you the chance to refuse marketing email from us. We do not send random marketing emails to personal email addresses (spam). The information we collect about you includes: your name/address/phone number/email address/credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold about you will be accurate and up to date. You can check this information by emailing us. If you find any inaccuracies we will delete or correct it promptly. Cookies are used on this site, but only to keep track of contents added to your shopping cart. We do not disclose buyers information to third parties. The personal information we hold will be held securely in accordance with our internal security policy, the law and the Safebuy Web Trader Code. Any questions/comments, please email us. Back to top...

In accordance with existing UK Distance Selling Regulations, any product may be returned for whatever reason providing we receive written confirmation of your desire to cancel your order within 14 days of delivery. Please either write to MowDIRECT, Brick Kiln Lane, Morningthorpe, Long Stratton, Norwich, NR15 2LH or email customerservice@mowdirect.co.uk. The cost of return will be borne by the customer unless the product is defective or was received in error. In the event that the product has been used and has been returned as unwanted during this period, any benefit gained from use beyond normal examination will be taken into consideration when deciding on the amount to be refunded as will any damage from use, cosmetic or otherwise, to the machine. Returned items should be made available for collection by our shipping company. We would request that returned products are sent back in their original packaging. In the event that this is not done, and we are required to use a more expensive means of collection or packaging service, any excess charges we face will be passed onto the customer. We will issue any refunds as soon as possible and no later than 30 days after cancellation. The customer is responsible for the condition and safekeeping of all goods until collected by us, or, if the customer returns the item to us by their own chosen means, until it reaches us. Back to top...